FAQ2024-10-16T22:56:17+00:00

Frequently Asked Questions

Frequently Asked Questions

What is a Private Group and how do I join one?2024-10-16T22:48:44+00:00

Private Groups are invitation-only Groups that any Know NOW! User can create in order to send specific Alerts to targeted recipients. If you receive an invitation to a Private Group, click on the envelope icon in the top left-hand corner of the screen or on the associated in-App notification.
How Can I See Group Information?2024-10-16T22:47:53+00:00

Pressing a group header takes you directly to the group’s profile, where you can view the group’s information and any active posts and saved media.
Can I Send Alerts from My Phone or Tablet?2024-10-16T22:47:06+00:00

Yes, Know NOW! app users can access the app on desktop, tablet, or smartphone, with most features available across all platforms. Know NOW! Professional users have access to additional features through the Know NOW! Web Portal.
If I Send a Post, Who Will Receive It?2024-10-16T22:45:30+00:00

When you post to your Public Group, any app user following that group will receive a push notification. Additionally, all your sent alerts will be viewable by any app user who visits your Public Group page.

If you post to a Private Group, only users who have accepted your invitation to join the group will receive the post.
For Premium Groups, only users who have gained access via a code or subscription will receive or be able to see the post. (Note: Premium Groups are an upcoming feature and are not currently available.)

How Can I Interact Within Posts?2024-10-16T22:41:39+00:00

Users can interact with posts through hearts, shares, bookmarks, and comments, fostering engagement within the community.
How Can I Share a Know NOW! Post?2024-10-16T22:40:49+00:00

To share a Know NOW! post, follow these steps:
  1. Open the post you want to share.
  2. Look for the “Share” icon, located beneath the post content.
  3. Tap the “Share” icon, and a menu will appear with sharing options.
  4. Choose your preferred method for sharing, such as social media, messaging apps, email, or by copying the link. Once you’ve selected how to share the post, follow the prompts to complete the process.
How Can I Save an Interesting Post for Later?2024-10-16T22:40:00+00:00

To save an interesting post for later, use the Bookmark feature. Simply click the Bookmark icon located under the post. This will save the post to your Bookmarks tab, allowing you to easily access it later from the Home screen.
What is the Difference Between an “Alert” and a “Post”?2024-10-16T22:39:37+00:00

Alerts are exclusively sent from official Emergency or Government Groups, with only official Group Owners having access to this option. This ensures that users can trust the information provided during a crisis, as it comes from verified sources. In contrast, Posts can be created by any app user. This feature allows general users to share notifications within their groups, whether they are Public, Private, or Premium.
How Do I Join a Premium Group?2024-10-16T22:37:04+00:00

To join a Premium Group in Know NOW!, you’ll need an access code provided by the group owner or a subscription. Once you have one of these, you can search for the group, enter the access code, or complete the subscription process to gain access to the group’s exclusive content.
How Can I Follow a Public Group?2024-10-16T22:36:41+00:00

You can follow a group in two ways. The easiest method is to select “Follow” from the group header. Alternatively, if you want to explore more information before following, tap on the group header to access the Group Profile screen, then choose “See More” to view the details. From there, you can select “Follow,” which will add the group to your Following section on the Groups screen.
How Do I Find a Specific Group?2024-10-16T22:35:55+00:00

Users can locate a specific group by clicking the Search icon at the top right of the app screen and entering the group name. The app will display possible matches based on the text entered, making it easy to find the desired group.
How Do I Create a Group in Know NOW!?2024-10-16T22:34:57+00:00

To create a group, press the “Groups” button and select “New Group” at the top of the screen. The “New Group” screen will require you to fill in mandatory fields, including “Group Name” “Group Handle,” and “Group Type” (Public, Private, or Premium). You can also upload a Group Avatar or Photo and fill out optional fields like Group Location and Group Description. Once all required information is provided, click the “Create Group” button.
What Are the Different Types of Groups in Know NOW! and How Do They Function?2024-10-16T22:34:21+00:00

1. Public Groups
  • Functionality: Public Groups are open for anyone to follow, making them ideal for broad engagement and visibility.
  • Key Features:
    • Visibility: These groups are visible to all users on the platform.
    • Open Access: Any user can follow without needing approval.
    • Group Avatar: Customizable to reflect the group’s identity.
    • Group Description: Optional, up to 1024 characters, to describe the group’s purpose.

2. Private Groups

  • Functionality: Private Groups are suited for more controlled environments, catering to private or secure audiences.
  • Key Features:
    • Visibility: These groups are not searchable on the platform.
    • Restricted Access: Group owners must invite users to follow.
    • Privacy: Content is only visible to invited followers.
    • Group Avatar: Customizable for group identity.

3. Premium Groups (For Plus+ level and up)

  • Functionality: Premium Groups offer exclusive, members-only content, accessible via an access code or subscription. These groups are designed for owners to provide content behind a paywall.
  • Key Features:
    • Visibility: The group name and details are searchable and visible to all users on the platform.
    • Restricted Access: Users can only join and view content via a subscription or access code.
    • Group Avatar: Customizable for group identity.

Each group type offers flexibility in how you engage with your community, ensuring the right level of access and interaction for your needs.

What is an Expoint?2024-10-16T22:50:44+00:00

An Expoint is a keyword or set of keywords that can be entered when creating an alert or post. These keywords help categorize and group the content by topic, making it easier for users to search for and find related information within the app.
What is the Shadow Feature of Know NOW!?2024-10-16T22:33:23+00:00

The Shadow Feature in Know NOW! allows users to monitor the activities and alerts of other Know NOW! users who accept the invitation to shadow. By using this feature, users can receive emergency alerts and important updates related to the location of those they are shadowing, such as family members, friends, or colleagues. This enhances safety and connectivity, ensuring that loved ones stay informed about each other’s well-being during emergencies or significant events.

Can I Receive Updates for Multiple Locations?2024-10-16T22:32:57+00:00

Yes, all Know NOW! users automatically receive alerts for their current location and can follow an unlimited number of Public and Private Groups. This allows users to stay informed about multiple locations simultaneously.
What is an Auto-Follow Group?2024-10-16T22:51:18+00:00

Auto-Follow Groups consist of verified, official local organizations, such as city, county, or state Emergency Management Agencies. To ensure users receive the most relevant alerts, all app users are automatically subscribed to these groups. Auto-Follow Groups dynamically update based on your location, with those closest to you displayed in the “Near Me” section within the Community tab at the top left of the screen.
What is the K-Banner and How Does It Function?2024-10-16T22:51:48+00:00

The K-Banner is a crucial feature for alert notifications within the Know NOW! App. Here’s how it operates:

  • Critical Alerts: When a critical alert is issued, the K-Banner expands and turns red, displaying the type of alert. It remains red for the duration of the alert. Pressing the K-Banner takes users directly to the alert details.
  • Advisory Alerts: Similar to critical alerts, the K-Banner expands and turns yellow for advisory alerts.
  • No Alerts: If there are no active alerts, the K-Banner stays white. Pressing the white K-Banner provides information about its function.

When there is an unviewed emergency alert, the K-Banner will expand and display the alert subject in the corresponding color. The K-Banner will continue to show the relevant color until all emergency alerts affecting the user have expired.

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